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IT Administrator (m/f/d) - Your career in the digital world of healthcare
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KMH GmbH
Köln
IT Service Desk Analyst (m/f/d)
ABOUT THE POSITION
We are looking for full-time
You are the first point of contact for our internal and external customers when it comes to technical inquiries and IT support. With your analytical thinking and solution-oriented way of working, you will ensure that technical challenges are mastered efficiently. In a dynamic environment, you will support our team in ensuring a smooth IT infrastructure and contribute to further expanding our high service standards.What awaits you in the team
- Receiving, qualifying and processing customer inquiries through to completion using ticket systems (1st and 2nd level)
- Proactive communication with customers as well as internal and external stakeholders
- Ensuring compliance with service level agreements (SLAs) with customers and partners
- Central point of contact for internal company questions and problems in the area of IT
- Ensuring the smooth operation of various applications from the Modern Workplace Solutions division
- Administration of call center telephone systems in the existing system landscape
- Creation and updating of documentation and best practices as well as collaboration in the further development of IT service management processes
- Organizing and coordinating on-call duty, including scheduling and ensuring availability outside regular working hours
- Support with testing features before going live if required
What we want from you
- Several years of experience in the areas of responsibility mentioned
- Knowledge of SQL is an advantage
- Experience in hands-on IT administration and IT management as well as with ITSM (ticket) tools
- Strong team and communication skills as well as a high service mentality and customer orientation
- Analytical thinking and a structured way of working
- Committed and confident demeanor
Our benefits
- Free choice of hardware according to your wishes incl. smartphone
- Flexible working hours with a large home office component
- Modern and high-quality furnished offices with ergonomic workstations
- Generous and individual training offer and mentoring
- Drinks flat rate
- Massage & personal training
- Business Bike
- 30 days vacation
- Urban Sports Club
- Workation, events, discounts and much more.
If you would like to support our team with your skills, experience and personality, then apply now!